What You Need to Know About Mailing Lists
by Stephen Lett
Assuming you have the right merchandise, 70% (or more) of a successful mailing campaign is dependent on the lists you use. Proper list selection means the difference between profits or losses on the income statement. This includes the proper use of your own housefile and the outside rented lists you use. The specific individual lists you mail as well as the quantities of every list included in your plan are important considerations. In our column this month, we will talk about the different types of lists available to a cataloger and what you can do to improve your results.
All mailing lists can be classified into three different types which are as follows:
1. DIRECT RESPONSE LISTS
This type of list includes people who have made an actual purchase by mail, phone or Internet. They are proven mail order buyers. For example, your catalog housefile (buyers only; not the inquiries or non-buyers) is a perfect example of a direct response list. The cooperative databases such as Abacus, NextAction, Z-24, I-Behavior, Prefer Network and Wiland Direct are all direct response catalog buyer lists. Catalogers prefer to use direct response lists. They are the most expensive type of lists and yield the highest response rate. People who buy from the web tend to make purchases from the web. This means that a catalog which does not have a strong website may want to eliminate avoiding renting names of people who have buy from a website. Also, rentals should avoid customers who responded to search and affiliate programs rather than buying from a catalog mailing. Start-up catalogers have difficultly obtaining direct response lists because they do not have a housefile to exchange with other list owners. Business mailers also have difficultly renting and/or exchanging direct response lists with other business list owners. Most are reluctant to share their names with others.
2. SUBSCRIBER LISTS
These are magazine or newsletter subscribers. People who appear on this type of list are readers of consumer or business-to-business publications. Don’t overlook the fact that subscriber lists can work for your offer. They can also represent a source of new names in order to help you expand your prospecting universe. If a mailer is advertising in a magazine, they should try to negotiate a deal with the magazine's advertising department to get the names for free or only pay for names selected for optimization. A lot of times the advertising department is willing to cut a better deal than the list manager at the magazine.
3. COMPILED LISTS
These lists are “compiled” based on type of interest. Businesses, for example, are classified by SIC (Standard Industrial Classification). Dun & Bradstreet is a large compiler of businesses by SIC through their credit service. There are many different types of consumer compiled lists too. Compiled lists are used successfully by business-to-business mailers who want to target, for example, specific business sectors known as Standard Industrial Classifications (SIC).
OUTSIDE LIST OPTIMIZATION
If you are a consumer mailer and using subscriber and/or compiled lists, you should optimize the lists before you mail. The process of outside list optimization identifies the mail order catalog buyers on the subscriber and/or complied file and selects the “best” prospect names to be mailed. Adding this step will increase results while minimizing the risk of mailing to compiled names. If you optimize 100,000 names, for example, you should find at least 25,000 prospects worth mailing. Optimizing subscriber or compiled lists can only be cost justified if you can arrange a “net” deal whereby you are paying only for the names you mail.
COST vs. RESPONSE RATES
Obviously the cost for the different types of lists vary and so does the response rate. The following chart compares the approximate cost for the various types of lists and the average response rates you can expect.
|RESPONSE RATES||AVG. COST PER M|
|Direct Response Lists:|
|1). Coop Database Lists||1.25% to 2.00%||$55 to $75|
|2). Outside Lists||1.00% to 1.75%||$100 to $150|
|Subscriber List||.80% to 1.00%||$60 to $100|
|Compiled List||.70% to .95%||$50 to $75|
Direct response lists, i.e., coops and outside catalog lists will yield the highest response rate. Subscription lists generally produce the next highest response rate followed by compiled lists. Obviously, there is a direct relationship between the cost per M for the various types of lists and the response rates as shown in our chart.
Catalog seasonality does influence the results you will achieve. Typically, holiday is the best season for consumer catalogers as indicated by the 100% shown on the chart below. This means that the highest or best response will be achieved during the holiday season. Your fall results will be 70% to 75% of your holiday results. Spring is 65% of holiday and the slower summer months equal 60% of holiday. This tells us that we will maximize our prospecting results during the holiday season, i.e., when we should do the bulk of our prospecting. For example, let’s assume a particular prospect list generates a response rate of 1.88% and $1.17 per catalog mailed (RPC or Revenue per Catalog) during the holiday season. Let’s also assume that our incremental breakeven point is $1.00 per book. The response rate for this same list mailed during the summer will be approximately 1.13% with an expected RPC of $.70 per book which is way below our incremental breakeven point. As you can see, we can prospect to this list above the incremental breakeven point during the holiday season. If we use this same list in summer, we can expect an incremental loss.
|Catalog Seasonality *|
| In General
– Spring 65%
| Varies Somewhat By Market
– Apparel – Often Stronger In Spring/Summer
|* Chart compliments of Mokrynski & Associates, Inc.|
ROLLOUTS vs. NEW TESTS
Should you test new lists or continue to use the proven winners? Of course it is important to test new lists. You need to continue to plant seeds in order to expand your prospecting universe. Out of ten “new” test lists, two or three lists will be worthy of continuation. It is really a matter of when to test, not necessarily what to test. We recommend testing new lists during your “best” season. If holiday, for example, represents 100% of the results you will achieve, test during holiday. If you test new lists during the off season, chances are you will never rollout a single list because the results will not justify doing so. If response rates and the revenue per catalog mailed are maximized in October then test new lists in October. This becomes a true test and will yield results you can read and rollout with confidence.
HOW TO ROLLOUT EFFECTIVELY
Let’s say we tested a list of 10,000 names for the first time and it generated $1.50 per catalog mailed, way above our $1.00 incremental breakeven point. Let’s assume that the universe for this list is 100,000. On a re-mail, how many names should we take the next time? 50,000? 75,000? Or the full universe of 100,000? Our rule of thumb is to double the quantity per reuse. For example, if 10,000 did well, re-test 20,000 names then go to 40,000 and so on. Keep in mind that the rollout will never perform at the same level as the initial test. There is always some fallout as a result of statistically differences, i.e., sample sizes.
Start by using proven direct response lists. Product affinity is the most important factor when determining which specific lists to use. Be sure to select lists, which are synergic with your offer, i.e., home décor vs. home décor, for example. Be careful using subscriber and/or compiled lists (unless you are selling business-to-business). For consumer mailers, subscriber and compiled lists need to be optimized prior to mailing. You will get your best results from proven mail order buyer lists whose product offering is compatible with yours.